1401 Service Call: What is warning you about and how to resolve it

This error is probably due to an initialization issue, during the wake-up of the printer. Sometimes, data can stay on buffer, causing a disfunction at boot-up. In order to remove this error, you should perform the necessary steps below, in the order that they are described:

STEP 1

Once the error message is shown on the top panel, remove the USB or the LAN cable. This excludes the possibility of sending corrupt data to the printhead.

STEP 2

Restart the printer, without the data cable on.

STEP 3

When the Notice screens appear, press Proceed both times. At the Continue Printing question select No.

STEP 4

Restart the printer, without the cable on. When the Notice screens appear, press Proceed both times. At the Continue Printing question select Yes.

STEP 5

Put your cable back on and continue with your production.