1404 Service Call: What is warning you about and how to resolve it

The reason you are getting this error is because of an air leak. This air leak may be resulting from a cartridge air pressure loss, or even from an issue at the ink system or the air pump. In order to remove this error, you should first locate the source of the problem and then, perform the necessary steps to clear the message. For this reason, you should check the following in the order that they are described:

STEP 1

During the printer wake-up procedure, when you shake the ink cartridges, make sure that when you put them back in their slots you have pressed them and the mechanism has gripped them properly. If even one ink cartridge is loose, the system can lose pressure and result in an 1404 error.

TexJet echo2: Wake Up procedure

STEP 2

If your ink cartridges are placed correctly and you keep getting the error message then, depending on the ink cartridge type that you are using, check the following:

Refillable cartridges

After you get the 1404 error, close the printer. Open the ink cover and remove all ink cartridges. Check them one-by-one if they have pressure, by removing the plastic tap on their front. If you hear a decompressing sound, then your cartridges are functional and they are not the source of the problem.

TexJet echo2: Refillable ink cartridge filling procedure

TexJet echo2: Six month maintenance procedure

Sealed cartridges

After you get the 1404 error, close the printer. Check if one or more of your ink cartridges are empty or close to empty (85gr). In order to check the remaining ink, use the scale provided with TexJet echo2. Replace the cartridge(s) that are empty. Restart the printer. If the error keeps popping-up then proceed to the next step.

STEP 3

If the ink system is brand new, check that the air pump tube is placed at the inks system’s socket. If the issue insists then, the new ink system might be faulty and needs replacement.

STEP 4

During printer bootup, squeeze the air pump tube that is connected to the ink system. It is located on the bottom left of the ink system. If the error stops, the air pump is working correctly. If the error pops-up the air pump is probably at fault and needs to be replaced.

If the issue insists, please reach out to a qualified technician or your local dealer for help.