TexJet echo2: Service call guide
During the printer’s initialization or most likely operation, you can come across some messages on the Platen Control Panel (bottom panel) or at the Printhead Control Panel (top panel). These messages are there to warn you about the status of some parts. For example, specific parts’ counters should be reset or the printhead reached a temperature limit, but also, about possible mechanical or electronic failures.
At any case, follow the suggested remedy that is described for each message. If the issue persists, we strongly recommend reaching out to your local distributor or contact our team, so a quick and responsible troubleshooting way is followed.
Calls on Platen Control Panel
|
Message |
Description |
User remedy |
|
Emergency Switch Engaged & Limit Switch In or Out |
Platen movement issue. The platen reached the security switch on the backside/front side of the printer, where the table goes to home/eject position. |
Follow the instructions on the Platen Control Panel. Power off the printer. Pull the platen gently in the middle of the printer and restart. |
|
TMOTOR ERROR OUT/ DIR/ MOV/ OVER-CURRENT |
Platen movement issue. The platen system motor isn’t receiving correct information. |
Power off the printer. Restart. If the issue persists, please call your local distributor or our support team. |
Calls on Printhead Control Panel
|
Message |
Description |
User remedy |
|
1101 Service Call |
The CR scan path counter has reached a predetermined life level. |
Reset the counter via the Adjustment Program. Follow instructions here. |
|
11xx Service Calls |
Carriage movement difficulty due to Belt CR poor maintenance. |
Power off the printer. Make sure to lock the printhead. Check all parts that have to do with the head carriage. Perform the monthly maintenance process: Clean the shaft and the scale CR. Lubricate the shaft. |
|
122A & 122C Service Call |
Miscommunication between the RIP software and the printer or due to incorrect platen movement. |
Remove the data cable and restart the printer twice. Follow instructions here. |
|
12xx Service Calls |
Platen movement issue due to responsible parts misbehavior. |
Power off the printer and make sure the printhead is locked. Restart. If issue persists, please contact your local distributor or our support team. |
|
131B Service Call |
The printhead has high temperature. |
Shutdown the printer and remove the power cord. Make sure printhead is locked. Check the head cables for damaged or burned pins. Clean the pins with some IPA solution and restart. If issue persists, head cables or printhead must be installed. Please contact your local distributor or our support team. |
|
1400, 1403 & 1404 Service Call |
Pressure loss or air leak from the ink cartridges. |
Check that the cartridges have enough ink. Make sure all ink cartridges are gripped by the ink system’s mechanism to their slots, by pushing them. Restart the printer. Follow the instructions here. If the error persists an ink system replacement must be performed. Please contact your local distributor or our support team. |
|
1401 Service Call |
Air leak or initialization issue due to data staying on buffer. |
Check that the ink cartridges have ink and are gripped properly to the ink system. Remove the data cable and restart the printer. Follow the instructions here. |
|
142D Service Call |
The pump cap counter has reached a predetermined life level. |
Reset the counter via the Adjustment Program. If the error persists the pump cap must be replaced. Please contact your local distributor or our support team. Follow instructions here. |
|
143x Service Calls |
The ink selector counter has reached a predetermined life level. |
Reset the counter via the Adjustment Program. If the error persists the ink system must be replaced. Please contact your local distributor or our support team. Follow instructions here. |
|
1511 & 1512 Service Calls |
The head carriage sensors aren’t transmitting data properly. |
The sensors of the head carriage are out of position and must be moved back to the correct one. Please contact your local distributor or our support team. |
|
1550 Service Calls |
Borderless print ink pad error. The counter for the waste ink has reached its upper limit. |
Reset the counter via the Adjustment Program. Follow instructions here. |
|
1600 & 1601 Service Calls |
General error: Head is not locked during initialization or ink cover is open during initialization. |
Check that printhead is locked. Remove the data cable and restart the printer. Follow instructions here. |
|
1A36 & 1A37 Service Calls |
The printhead has high temperature. |
Please refer to the 131B Service Call for troubleshooting. |
|
xxxx Maintenance Request |
Counters reached their predetermined life level. |
Reset the counters via the Adjustment Program. Follow instructions here. |
|
Paper Jam |
Miscommunication between RIP, PC and printer, or corrupt data. |
Abort pending jobs in the RIP. Remove the data cable and restart the printer. |
|
Remove Paper |
Miscommunication between RIP, PC and printer, or printer tried to print without the platen being at printing position. |
Send platen to home position. Press Resume. If the message wasn’t cleared abort jobs in the RIP, remove data cable and reboot two times. First time select No on the third notice message and second time Yes. Plug data cable and proceed with a RIP update. Follow instructions here. |
Warning: Any mandatory service should be performed by an authorized technician. Don’t try anything that can put your machine at risk, as you may cause further damage and invalidate your printer’s warranty.
